| 3 | Charging Procedure and Payment |
| 3.1 | Where the Customer chooses to make payment for the Services by credit/debit card, the Customer shall enter its correct credit/debit card details where requested on the Site [and will “accept” the terms and conditions.] The Customers credit/debit card will thereafter be charged for the full cost of the Services and the Customer’s credit/debit card shall be subsequently debited the full cost of the Services ,except in the circumstances cited in Clause 3.3 |
| 3.2 | An order for Services will not be cancelled for charging purposes once the request has been recorded on STRUS systems or processing has otherwise commenced. |
| 3.3 | If the Customer attempts to purchase a report or any other part of the Services where the price is not stated on the STRUS website or is listed as "zero pounds price on application" on the STRUS website STRUS shall contact the Customer to confirm the actual price following which the Customer shall decide whether they wish to proceed with the transaction and notify STRUS accordingly. Once the price is communicated and agreed by the Customer STRUS' s acceptance of the Customer’s order will bring into existence a legally binding contract. |
| 3.4 | STRUS shall not fulfil any orders until full payment has been received from the Customer. Products that are priced at zero pounds at the point of ordering will need to be charged as an additional payment, with the customers’ permission. |
| 3.5 | STRUS will issue a VAT receipt to the Customer, upon request.. If you do not receive this or have any enquiries please contact enquiries@severntrentsearches.com |
| 3.6 | If the Customer would like to cancel an order it should contact enquiries@severntrentsearches.com or telephone 0115 971 3550. Refunds can only be given to any Service or any part thereof which has not been recorded on STRUS systems or processing has otherwise commenced. |